Hello. May I speak to Mr. Brown?

Yes, this is he speaking.

Who"s speaking, please?

I"m sorry, he is not in now.

Would you like to leave a message?

Mr. Brown is on another line now.

Hold the line a moment, please.

May I have Ext. 5883?

I can"t hear you.

Would you speak a little louder?

I"m sorry. I have the wrong number.

You are wanted on phone.

Will you ask him to call me back later?

I was cut off. Will you connect me again?

We"ll call you back in a few minutes. Will you hang up and wait, please?

I want to place an overseas call to New York.

Could you tell me the time and charges after the call?

Sorry, I can"t wait. Please cancel the call.

This is the Singapore operator. Would you connect me with Mr. Lee in the International Department?

This is the overseas operator in the United States. You have an overseas collect call from Mr. Smith in San Francisco. Will you accept the charges?

要找的人不在

a: Hello, This is carol. May I speak to Miss Chen?

b: Yes, one moment please. I"ll get her for you.

a: Thank you.

b: I"m sorry, she"s not at her room right now.

a: Oh, I"ll call her again.

有急事時的表達方法：

1. It"s urgent. Could I have her mobilephone number?

2. Could you tell me where I can reach her?

3. This is an emergency. I need to get in contact with him right now.

對方不在的說法：

1. It"s nothing important. 沒什么重要事。

2. It"s nothing urgent. Thank you ,good-bye. 沒什么要緊事，謝謝您，再見。

3. I"ll call her again. 我會再打給她。

4. I"ll call back later. 我稍后會再打來。

5. Please ask Miss Chen to call me back. 請陳小姐給我回電話。

6. Could you tell her to call Carol as soon as possible? 能不能請她盡快打電話給卡洛？

7. Ask her to call Carol at home after seven, please. 麻煩她在七點后打電話到卡洛家。

8. Can I leave a message? 我可以留言嗎？

9. Please have her return my call.請她回電話給我。

10. Could you ask him to to call me back? 可以請他給我回電話嗎？

11. Please tell her Carol called. 請告訴她卡洛找她。

12. Let me call back later again. Thank you. 我稍后再打電話來。謝謝你。

13. Please tell him to phone 2233-4455. 請他給2233-4455回電話。 

打公用電話

1. I"m calling from a public phone, so I"ll call her again.

2. I"m not at home now, so I"ll call her around three o"clock again.

3. May I use your phone?

4. Would you mind if I use your phone?

5. How do I get an outside line?

打錯電話

1. I"m sorry I have the wrong number.

2. Is this 02-2718-5398?

3. Sorry to have bothered you.

4. I"m sorry. I think I must have dialed the wrong number.

5. Could I check the number? Is it 2211-3344

 訂購商品及詢問

1. I"d like to place an order for your party dress from your catalog.

2. May I order some flowers?

3. How can I pay for this item?

4. I"d like to buy the car on your TV commercial.

5. Please send me your catalogue.

6. Do you have any Life Menu Magazine tenth stock?

7. How long will it arrive?

8. The Product you sent to me is not what I ordered.

9. I"m calling about an order I placed a month ago. It hasn"t arrived yet.

道謝

1. Thank you for the present. It"s just what I wanted.

2. Thank you so much for the homemade cake.

3. I don"t know how to thank you for such a beautiful flower.

4. I received your gift. Thank you for the lovely bracelet.

當在回答他人的致謝時，可以說下面的句子，都有 別客氣 的意思：

1. You"re welcome.別客氣。

2. Not at all.這沒什么。

3. It"s my pleasure.這是我的榮幸。

4. Don"t mention it.別放在心上。

5. That"s all right.這沒什么。

6.No trouble at all.一點也不麻煩。

7.I"m gload you enjoyed it.真高興你覺得滿意。

幫忙轉分機

1. May I have extension two-one-one?

2. Can I have extension two-one-one, please?

3. May I speak to David, extension tow-one-one?

4. Extension two-one-one, please.

5. Please connect me with extension two-one-one.

6. Could you put me through to the personnel department, please?

請問他何時回來

1. When will he be back? 他何時回來？

2. When do you expect him back? 你覺得他何時會回來？

3. Is he coming back soon? 他會馬上回來嗎？

4. Do you know what time she will be back? 你知道他幾點回來？

預定機位

1. I"d like to make a reservation for a flight from New York to Boston on Nov.28th.

2. Could I get my seat assignment?

3. I"d like a window seat.

4. I"d like in the non-smoking section.

5. I prefer to sit by the window.

6. Do you have a seat on the flight after that?

1. What"s the department time? 起飛時間是什么時候？

2. What time is the flight scheduled to leave today? 那班飛機今天何時起飛？

3. What"s the check-in time? 何時開始辦理登記手續？

4. How long does the flight take? 要飛多久？

5. Is this ticket refundable？這張機票可以退票嗎？