一般的訪客都是提前有預約的。但也有些沒有預約的“不速之客”。這個時候前臺應該怎樣接待這些客人呢？我們看看Rose 是怎么做的吧！　　

    The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.　　

    MR LI： Good morning.　　

    ROSE： Good morning. Oh, Mr Li. How are you？ '　　

    MR LI： I'm fine, thanks, and you？　　

    ROSE： Oh, busy as usual. Do you want to see Mr Shelli？　　

    MR LI： Yes, please.　　

    ROSE： Have you an appointment？　　

    MR LI： Er…… No, I haven't. You see, I only arrived in the country this morning.　　

    ROSE： Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.　　

    MR LI： Thank you.　　（DIALS）　　

    MARIA： Mr Shelli's office.　　

    ROSE： Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free？

    MARIA： Let me see …… Well, Hmmm, he'll be free about 12.30. Can Mr Li wait？　　

    ROSE： Mr Shelli will be free about half past twelve. Can you wait？　　

    MR LI： What's the time now？　　

    ROSE： It's nearly 12： 00.　　

    MR LI： Oh that's fine. I'll wait.　　

    ROSE： （TO MARIA） Maria, Mr Li will wait.　　

    MR LI： Right. I'll fetch him when Mr Shelli's free.　　

    ROSE： Thanks. （REPLACES PHONE） （TO MR LI） She'll come and fetch you later.　　

    MR LI： Thank you.　　

    ROSE： where are you staying, Mr Li？　　

    MR LI： At the Plaza.　　ROSE： The Plaza？　　

    MR LI： Yes, I usually stay there.