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前臺(tái)接待訪客常用會(huì)話-2

放大字體  縮小字體 發(fā)布日期:2007-12-11
核心提示:一般的訪客都是提前有預(yù)約的。但也有些沒有預(yù)約的不速之客。這個(gè)時(shí)候前臺(tái)應(yīng)該怎樣接待這些客人呢?我們看看Rose 是怎么做的吧??The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli. MR LI: Good morning. ROSE: Good morning


    一般的訪客都是提前有預(yù)約的。但也有些沒有預(yù)約的“不速之客”。這個(gè)時(shí)候前臺(tái)應(yīng)該怎樣接待這些客人呢?我們看看Rose 是怎么做的吧!  

    The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.  

    MR LI: Good morning.  

    ROSE: Good morning. Oh, Mr Li. How are you? '  

    MR LI: I'm fine, thanks, and you?  

    ROSE: Oh, busy as usual. Do you want to see Mr Shelli?  

    MR LI: Yes, please.  

    ROSE: Have you an appointment?  

    MR LI: Er…… No, I haven't. You see, I only arrived in the country this morning.  

    ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.  

    MR LI: Thank you.  (DIALS)  

    MARIA: Mr Shelli's office.  

    ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free?

    MARIA: Let me see …… Well, Hmmm, he'll be free about 12.30. Can Mr Li wait?  

    ROSE: Mr Shelli will be free about half past twelve. Can you wait?  

    MR LI: What's the time now?  

    ROSE: It's nearly 12: 00.  

    MR LI: Oh that's fine. I'll wait.  

    ROSE: (TO MARIA) Maria, Mr Li will wait.  

    MR LI: Right. I'll fetch him when Mr Shelli's free.  

    ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later.  

    MR LI: Thank you.  

    ROSE: where are you staying, Mr Li?  

    MR LI: At the Plaza.  ROSE: The Plaza?  

    MR LI: Yes, I usually stay there.

 

 

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